Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist is responsible for managing and overseeing the collection of payments from customers. This role is crucial in maintaining healthy cash flow and minimizing debt. The AR specialist collaborates with various departments, including finance, pricing, operations, sales, and customer service, to ensure timely and accurate invoice and payment collection.

Essential Duties and Responsibilities:

• Monitor and manage accounts receivable aging reports.
• Professionally follow up with customers on overdue payments through calls and emails.
• Negotiate payment plans with customers experiencing financial difficulties.
• Accurately apply customer payments to their accounts.
• Maintain accurate records of all transactions, communications, and payments.
• Ensure compliance with company policies and accounting principles.
• Build and maintain positive relationships with customers to facilitate timely payments.
• Address customer inquiries and concerns regarding their accounts.
• Assist in developing and implementing accounts receivable policies and procedures.
• Generate and promptly send out invoices to customers.
• Ensure all invoices are accurate and include necessary information.
• Resolve discrepancies or disputes regarding invoices through investigation and coordination with the sales and customer service teams.

Education and Experience:

• Bachelor’s degree in accounting, finance, or a related field is preferred.
• 1-3 years of experience in accounts receivable, collections, or customer service is required.
• Proficiency in ERP usage, spreadsheets, and other financial tools are preferred.
• Strong focus on accuracy and attention to detail is required.
• Excellent verbal and written communication skills for interacting with customers and internal teams are required.
• Ability to handle complex payment issues and negotiate effectively is preferred.
• Strong organizational skills and the ability to manage multiple tasks simultaneously are required.
• A customer-centric approach to resolving payment issues and maintaining positive relationships is required.
• A proven record of successfully managing complex customer issues and providing exceptional customer service is required.